FAQ
Shopping, delivery and return questions for the VELQENTIA collection.
What should I check before packing for camp?
Compare packed size and weight for shelter and sleep gear. For lights or stoves, check the listed power source, fuel requirements, and included accessories.
Where do you ship?
Standard shipping is free in the contiguous U.S. and Washington, D.C., with no minimum purchase.
When will my order arrive?
Order cutoff: 2:00 PM Eastern Time. Orders accepted at or after cutoff enter processing on the next business day.
Orders accepted before 2:00 PM Eastern Time on a business day enter processing that day. See the Shipping Policy for the complete timing rules.
How do I request a return?
Contact us within 30 days of delivery. See the Return & Refund Policy for the process.
What are your support hours?
Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Reach us at [email protected] · +1 (814) 590-7453.
How long does an approved refund take?
Refund Processing Time: Within 10 Business Days
The processing period starts once we receive and review the returned item and approve the refund. We issue approved refunds to the original payment method. Your bank or payment provider may take additional time to post the credit to your account.